Shipping & Returns

At Zukuro, every object is chosen for its character, form and story. Our pieces find their way to us from different corners of the world before beginning their journey to you. Each one has been thoughtfully curated for a home that appreciates the unusual, the considered and the one of a kind.

Because many of our objects are fragile, hand-painted or available in limited quantities, we take special care in preparing every order for its journey. Here's everything you need to know about shipping, returns and caring for your purchase.

1. Shipping & Delivery

Delivery timeline

Please allow 08–12 business days for your order to be delivered. As our collections comprise limited-edition and one-of-a-kind objects, additional care goes into preparing, checking and securely packing each piece before dispatch.

Business days exclude Sundays and public holidays. Delivery timelines are estimates and may vary depending on your location, courier availability, weather conditions or circumstances beyond our control.

Order processing

Once your order is placed, you will receive an order confirmation by email. We will share tracking details once your order has been dispatched, wherever tracking is available.

Please ensure that your shipping address, pin code and contact number are accurate at checkout. Zukuro cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address details.

Payment Policy

At Zukuro, we accept prepaid orders only and do not offer Cash on Delivery (COD). Our objects are often one of a kind, sourced in limited quantities from around the world, and require careful handling and packaging. Since these pieces are fragile and not always possible to source again, an order that is refused at the time of delivery can mean a long journey back for an object that may have been meant for someone else. To ensure every piece begins its journey to its new home with a confirmed purchase, all orders must be paid for in full at checkout. Thank you for understanding and helping us give each object the care and consideration it deserves.

Packaging & handling

Ceramics are fragile, and we take particular care to package each piece securely for transit. We use protective packaging to minimise the risk of damage during shipping. However, if your order arrives damaged, please refer to our damaged-on-arrival policy below.

Shipping charges

Given the weight and delicate nature of our pieces, a shipping fee applies to every order. Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Delivery delays

While we do our best to deliver within the stated timeframe, delays may occasionally occur due to courier disruptions, adverse weather, public holidays or other unforeseen circumstances. If your order is significantly delayed, please contact us at [your customer support email] with your order number.

2. Returns & Exchanges

We curate objects from around the world, often in very limited quantities. Some pieces are one of a kind, and once they find their collectors, we may not be able to source them again.

For this reason, we are unable to accept returns or exchanges for a change of mind, personal preference or a piece simply not working as expected in your space. We encourage you to look through the photographs, dimensions, materials and product descriptions carefully before making your selection.

However, if your order arrives broken or damaged during shipping, we will do our best to make things right.

If your order arrives damaged

We understand that these objects have travelled a long way to reach you, and we want them to arrive just as they should. If something has been damaged in transit, please let us know as soon as possible.

To help us understand what happened during delivery, we kindly request that you document the condition of your package when opening it. An unboxing video is ideal, but if you are unable to record one, clear photographs taken as you open the package are also welcome.

Please follow these steps:

Document the opening. Take a video or clear photographs showing the unopened parcel, its packaging and the item as it is unpacked. Please ensure the images are taken when the package is freshly opened.
Get in touch within 48 hours. Email collectors@zukuro.in with your order number, the video or photographs, and clear images of the damage.
Keep the packaging. Please retain the original packaging and the damaged item until we have reviewed your claim and advised you on the next steps.
Let us review the issue. Our team will look into the damage and get back to you with an appropriate resolution.

Once the damage has been reviewed and verified, we will work with you towards a suitable resolution. This may include a replacement, where the same or a suitable alternative piece is available, or a refund, as applicable. Since many of our objects are one of a kind, an identical replacement may not always be possible.

Incorrect or defective items

If you receive an incorrect item or an item with a substantial defect that was not disclosed in its product description, please contact us within 48 hours of delivery with your order number and clear photographs of the issue. We will review the details and arrange an appropriate resolution in accordance with applicable law.

3. Handmade Variations

Many of our hand-painted objects carry subtle variations in pattern and brushstrokes. These are natural characteristics of the handmade objects.

Slight differences from the product photographs may also occur due to lighting and individual screen settings. We do our best to represent every piece as accurately as possible.

These minor variations are part of the character of the object and are not considered damage or defects. If you believe your item has a substantial defect or differs materially from its description, please reach out to us.

4. Refunds

If a refund is approved following a damaged, defective or incorrect delivery, we will confirm the resolution with you and initiate the refund to your original payment method, wherever possible.

Approved refunds will be initiated within [5–7 business days] of confirmation. Once processed, the time taken for the amount to reflect in your account may depend on your bank or payment provider.

If an item is damaged and an identical replacement is unavailable, we will discuss the available options with you. All refunds and other remedies will be handled in accordance with applicable law.

5. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at collectors@zukuro.in, quoting your order number.

Cancellation requests can generally only be accommodated before an order has been dispatched. Once your order has shipped, it cannot ordinarily be cancelled through this process. This does not affect any rights or remedies available to you under applicable law.